You must drink plenty of WATER (5 to 7 bottles a day), preferably starting 2 weeks prior to your appointment, but at least 4 days before your scheduled appointment, to ensure your amniotic fluid is clear and at an optimal level for your elective ultrasound session. The outcome of your images will be poor and a waste of your money if you do not have enough amniotic fluid around your baby.

Why water? Water hydrates your body. An increase in water intake normally will then increase the amount of amniotic fluid that the baby produces through its urination. This is the fluid needed and used to render your images. The more amniotic fluid in the sac, the clearer the images tend to be. Increased amniotic fluid helps to push the placenta off of the baby's face.

You may be asked to have a full bladder immediately prior to starting the ultrasound, if your pregnancy is very advanced or the fetal head is very low or if your uterus has a tilt or a variant shape. You are encouraged to follow the diet your doctor recommends, and do please eat a normal meal or snack close to your appointment time. Please be aware that we can not control the positions of the baby, but your water intake solely determines the CLARITY of your keepsake images.

Please arrive promptly at your scheduled appointment time. If your appointment is scheduled for 1:00 pm, that is the time you should arrive. There is no need to come earlier. We do not double-book or over-book our time slots.

Please call with a GPS estimated time of arrival if you are running late.

You may bring guests

A two piece outfit is recommended

Refund & Cancellation Policy

Clients may cancel or reschedule an appointment more than 24 hours before the scheduled time using the cancellation link provided in their confirmation email. Cancellations made within 24 hours of the appointment time, late arrivals, or missed appointments (“no-shows”) are not eligible for refunds.

Two-Visit Package: The Two-Visit Package is a discounted bundled service. Refunds are permitted only if cancellation is requested more than 24 hours before the first scheduled visit. Once Visit 1 has been completed, the package becomes non-refundable, as a significant portion of the services and keepsakes have already been delivered.

No refunds are provided for change of mind or other non-medical reasons.

Compassion Exception: If Visit 2 cannot be completed due to a medically-confirmed miscarriage or medically-confirmed early delivery, clients may receive a pro-rated refund of the unused portion of the package or studio credit of equal value.

a. — What happens if I miscarry after booking the Two-Visit package?

We extend heartfelt sympathy to families experiencing pregnancy loss. If you purchased our Two-Visit Package and miscarry before your second visit, you may be eligible for a compassion-based, pro-rated refund or studio credit. To apply this policy fairly for all clients, we require basic documentation such as an ultrasound report, brief provider note, or hospital discharge summary. A photo or screenshot is sufficient and can be emailed to admin@preciousfacesin3d.com. Once received, we will process your refund or credit promptly.

b. — What if my baby is born before my second visit?

If your baby arrives before your second scheduled visit, you may be eligible for a pro-rated refund or studio credit for the unused portion of your package. We simply ask for basic proof of birth, such as a hospital birth record, discharge summary, baby wristband photo, or patient portal screenshot. A photo or screenshot can be emailed to admin@preciousfacesin3d.com. Once received, we will complete the refund or credit quickly and compassionately.